Frequently Asked Questions

All questions or concerns relating to purchased products shall be submitted in writing to: marieycandc@gmail or by mail to Marie's Crafts and Candles LLC 1606 Lark Lane, Brandon, FL 33510.

Please reference your order number, product(s), a description of issue(s) or concerns with your order, provide your phone number or email address. We will review your request and contact you as soon as possible. 

1) Order Changes

2) Shipping/Tracking Confirmation

3) Incorrect Product(s) Received

4) Damaged or Lost/Replacements

5) Cancellations/Refunds

6) In-Store Credit - Not available at this time.

Does your order qualify for free shipping? All orders $50.00 or more qualify for free shipping by entering the Promo Code: FREESHIP and then clicking on the "Apply" button. You will need to re-enter the Promo Code again if you make any edits to your Cart Items. This will recalculate your sub total and deduct eligible free shipping charges from your final purchase total. Verify that all order, billing and shipping information is correct before placing your order.